Contact information
PenNest is committed to providing clear, reliable, and responsive customer support. Please use the information below to contact us regarding orders, products, shipping, returns, refunds, website questions, or general inquiries.
Business Information
Business Name: PenNest
Website: pennest.store
Year Established: 2026
Mailing and Business Address
PenNest
305-5411 Vine St
Vancouver, BC V6M 3Z7
Canada
Customer Support Email
Email is the recommended contact method for:
- Order status questions.
- Product information.
- Shipping assistance.
- Return and refund requests.
- Damaged or incorrect products.
- Billing questions.
- Website support.
- General customer service.
When contacting us about an order, please include your order number and the email address used during checkout.
Customer Support Phone
+1 (604) 564-8780
Phone support may be used for general questions and order-related assistance. Availability may vary during weekends, public holidays, and peak periods.
Customer Support Hours
Monday to Friday: 9:00 AM to 6:00 PM Pacific Time
Saturday, Sunday, and Public Holidays: Limited availability
We aim to respond to email inquiries within approximately 24 business hours. Complex shipping, payment, or return cases may require additional review time.
Information to Include in Your Request
To help us assist you efficiently, please include:
- Your full name.
- Order number.
- Email address used at checkout.
- Description of your question or issue.
- Product name.
- Relevant photos, videos, or screenshots.
- Preferred resolution, where applicable.
Please do not send sensitive payment information, passwords, or complete card numbers by email or through an unsecured communication channel.
Return Requests
Before returning any product, contact:
Returns sent without authorization may be delayed, refused, or returned to the sender.
Formal and Legal Notices
Formal correspondence may be sent to our business address or customer support email.
Please clearly mark the subject line as:
Legal Notice – PenNest
Contact Form
Customers may also contact us through the contact form available on pennest.store. Please ensure that your email address is entered correctly so our team can respond.