Terms of service

These Terms of Service govern your access to and use of pennest.store, including all content, services, features, products, and transactions offered by PenNest.

Throughout these Terms, “PenNest,” “we,” “us,” and “our” refer to the operator of pennest.store. “You” and “your” refer to any visitor, customer, or user of the website.

By accessing our website or purchasing from us, you agree to these Terms. If you do not agree, you should not use the website.

1. Online Store Terms

You must be legally capable of entering into a binding agreement in your place of residence to use this website or place an order.

You may not use our products, website, or services for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not:

• Violate applicable laws or regulations.
• Interfere with the website’s security or operation.
• Upload malicious code, viruses, or harmful software.
• Attempt to gain unauthorized access to accounts or systems.
• Copy, scrape, reproduce, or exploit website content without permission.
• Use false, misleading, or fraudulent billing or shipping information.

We may suspend or terminate access where we reasonably believe these Terms have been violated.

2. Product Information

PenNest sells silicone pencil and pen grips, ergonomic writing accessories, handwriting aids, and related products.

We make reasonable efforts to present product descriptions, colors, measurements, specifications, and images accurately. However:

• Colors may vary depending on screen settings and lighting.
• Measurements may vary slightly because of manufacturing or manual measurement.
• Packaging may be updated without prior notice.
• Product appearance may differ slightly from displayed images.
• Availability may change at any time.

Minor variations that do not materially affect the product’s function are not considered defects.

3. Product Use

Our products are intended for normal writing, drawing, learning, office, school, and household use.

Customers are responsible for:

• Reviewing product descriptions before purchase.
• Selecting products suitable for the intended user.
• Supervising young children when appropriate.
• Keeping small components away from children who may place them in their mouths.
• Using and cleaning products according to any provided instructions.

Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

4. Prices and Payments

Prices are displayed in the currency shown on the website and may change without prior notice.

We reserve the right to:

• Correct pricing errors.
• Change product prices.
• Modify or end promotions.
• Cancel orders affected by obvious errors.
• Request additional payment verification.

Payment must be completed using an accepted payment method. You represent that you are authorized to use the payment method submitted.

Your bank or payment provider may charge currency conversion, international transaction, or processing fees. These charges are not controlled by PenNest.

5. Orders and Acceptance

Submitting an order does not guarantee acceptance.

We may refuse, limit, or cancel an order for reasons including:

• Product unavailability.
• Incorrect pricing or product information.
• Suspected fraud or unauthorized payment.
• Unusual purchasing activity.
• Delivery restrictions.
• Errors in customer information.
• Violation of these Terms.

If payment has already been collected for a canceled order, the applicable amount will be refunded.

6. Shipping and Delivery

PenNest offers free standard shipping worldwide.

Estimated delivery time is generally 7 to 10 business days after shipment. Processing time, customs inspections, carrier delays, weather, holidays, remote destinations, or other circumstances may affect delivery.

Delivery estimates are not guaranteed unless expressly stated.

Customers are responsible for entering a complete and accurate shipping address. PenNest is not responsible for delays or losses resulting from incorrect information supplied by the customer.

Additional terms are explained in our Shipping Policy.

7. Returns and Refunds

Eligible products may be returned within 30 days of delivery in accordance with our Return and Refund Policy.

We reserve the right to inspect returned products and deny refunds for items that do not satisfy the return requirements.

8. Promotions and Discount Codes

Promotional offers may be subject to separate conditions.

Unless otherwise stated:

• Discount codes cannot be combined.
• Promotions cannot be applied retroactively.
• Codes may expire or be withdrawn.
• Promotions may exclude certain products.
• Discounts have no cash value.
• Misuse may result in cancellation.

9. Intellectual Property

All website content, including logos, graphics, product descriptions, photographs, videos, designs, icons, text, and branding, belongs to PenNest or its licensors and is protected by applicable intellectual property laws.

You may use the website only for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, sell, license, or commercially exploit our content without prior written permission.

10. Third-Party Services and Links

Our website may contain links to third-party platforms or use third-party services for payments, shipping, analytics, and website functionality.

PenNest does not control and is not responsible for the content, privacy practices, availability, or performance of independent third parties.

Your use of third-party services may be governed by their own terms and policies.

11. Prohibited Uses

You may not use the website:

• For illegal or fraudulent activity.
• To infringe intellectual property rights.
• To submit false or misleading information.
• To harass, abuse, threaten, or discriminate against others.
• To distribute malware or harmful code.
• To collect personal information without authorization.
• To interfere with website security.
• To place fraudulent orders.
• To resell products through deceptive practices.
• To bypass technical restrictions or security measures.

12. Disclaimer of Warranties

To the maximum extent permitted by law, the website and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted or error-free.
• All information will always be complete or current.
• Every product will meet every individual preference.
• Delivery will occur by an exact date.
• The website will be free from every harmful component.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

13. Limitation of Liability

To the maximum extent permitted by law, PenNest shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website, services, or products.

Where liability cannot be excluded, our total liability shall be limited to the amount paid for the product or order giving rise to the claim, unless applicable law requires otherwise.

14. Indemnification

You agree to indemnify and hold PenNest harmless from claims, losses, damages, liabilities, and reasonable expenses arising from:

• Your misuse of the website.
• Your violation of these Terms.
• Your infringement of another party’s rights.
• Fraudulent or unlawful activity associated with your account.

15. Governing Law

These Terms are governed by the applicable laws of the Province of British Columbia and the federal laws of Canada, without limiting any mandatory consumer protection rights available in your country or region.

16. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last Updated” date.

Continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by law.

17. Contact Information

Questions regarding these Terms may be sent to:

PenNest
305-5411 Vine St
Vancouver, BC V6M 3Z7
Canada

Email: support@pennest.store
Phone: +1 (604) 564-8780
Website: pennest.store